About Us

Hi and welcome – we’re glad you’ve found us. We’ve created this blog to share our hands-on experience in the field of remote support.

We are the team of creators behind HelpWire – a popular and free remote support solution. And our blog is here to offer an insider’s view of the industry. Every day, we ensure that tools people use to contact support personnel are well-designed, secure, and well-tested. As a result, we’ve gained a deep understanding of what works, what doesn’t, the challenges that users run into, and potential security threats.

Now, you can benefit from everything we’ve learned on this very blog! Everyone is welcome – whether you’re an IT specialist, a casual user, or a system administrator, there’s bound to be something for you.

Here’s what to expect:

Tool Reviews

Tool Reviews - insights into remote access and support solutions, with real-world testing behind them.

Step-by-Step Guides

Step-by-Step Guides - instructions on solving common issues, setting up connections, and streamlining remote workflows.

Tips & Best Practices

Tips & Best Practices - practical advice from people who build and use support tools on a daily basis.

In-Depth Analysis

In-Depth Analysis - expert opinions and comparisons to help you make an informed choice.

Our goal is to make complex things simple and understandable. We believe that knowledge should be accessible, and technology should be convenient.

Our Experts

Natalie Paraskeva

Electronic Systems Technical Specialist

I’ve been working with remote support software for many years and have been with HelpWire almost since the platform started. I prefer to test tools myself and explore their features so that my articles contain practical, reliable information that is easy to apply.

In my articles, I help readers solve technical problems, choose the right remote desktop tools, and improve their remote work setup. I am happy when my advice helps professionals and teams use remote support software more effectively and achieve greater productivity.

Oleksiy Nikulishchev

Electronic Systems Technical Specialist

I am a former senior technical support specialist, now working as a senior specialist in product marketing and customer success at HelpWire. I bring extensive expertise in the technical support field, along with in-depth knowledge of HelpWire, its competitors, and evolving user demands. Through my articles on this blog, I share insights and experience to help others optimize their approach to remote support.

I’m also passionate about exploring new tools on the market and diving into the technical aspects of self-hosted and open-source solutions, often reflecting my personal experiences in the content I write.

Bohdan Mantula

Electronic Systems Technical Specialist

I’ve been working with remote support software for several years, building on my background in software market research. I prefer to test tools firsthand to understand their features, which helps me provide a practical and trustworthy review.

In my articles, I focus on helping readers resolve technical challenges, evaluate remote desktop solutions, and enhance their remote work setup. I find it rewarding when my guidance helps professionals and teams use remote support software more effectively and improve their productivity.

Remote Desktop Setup Guides & Tutorials

Electronic Systems Technical Specialist

HAVE QUESTIONS?

Contact Us

You can submit and enquiry or reach us on any of the following contact details below.

support@remoteaccesspcdesktop.us